Heritage Memorial Chapel Funeral Home

19 Rock Island Rd

East Wenatchee, WA 98802

Phone: 509-470-6702

Fax: 509-470-6186

Email: HeritageMemorialChapel@msn.com

Immediate Need

We are here for you, available 24/7, 365

Pre-Arrangement

We are happy to assist you in helping to make decisions in advance planning.

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Frequently Asked Questions

If you're ready to make a decision regarding cremation and need a few more answers to questions you have about cremation, we are happy to help you. We've listed some of the most common questions we hear on the subject of cremation for you here; if you don't see your specific question then we invite you to call us at 509-470-6702.

1.	How much will I have to pay for the cremation?

2.	What "extra" fees or charges will I need to pay?

3.	If we choose cremation, does my loved one have to be embalmed?

4.	Can I participate in the cremation?

5.	Can we put special items in their cremation casket?

6.	How long will it take to cremate my family member?

7.	What should I do with my loved one's ashes?

8.	Can I purchase an urn from another source, or must I buy one from you?

9.	Can we arrange to bury their ashes on cemetery grounds?

Question #1	How much will I have to pay for the cremation?
Answer:	The actual cost of our cremation services, which is a combination of our basic professional services fee, the crematory fee, and any additional charges related to the transportation and safekeeping of the deceased prior to the cremation. It is best to call for an accurate cost for cremation services; we urge you to speak with your funeral professional during arrangements.

Question #2	What "extra" fees or charges will I need to pay?
Answer:	Without knowing the specifics of your wishes for cremation arrangements, it's difficult to answer this questions. For instance, there may be extra charges for anything that involves a second-party purchase (such as the publication of your loved one's obituary in a local newspaper) or if you were to select a decorative cremation urn and would like to personalize it with an engraved nameplate.

Question #3	If we choose cremation, does my loved one have to be embalmed?
Answer:	The short answer is "no", but there are exceptions; for instance, if you wanted to have a viewing or visitation, it may be prudent to embalm your loved one. The funeral home may require that you purchase the service. In addition, we must provide you with written disclosures related to the embalming of your loved one.

Question #4	Can I participate in the cremation?
Answer:	The answer to this question is dependent on the specific crematory responsible for the care of your loved one, but generally speaking, the answer to this question is "yes". The degree to which you can participate may differ from crematory to crematory (depending on their facilities); please speak with your funeral director if this is an issue for you, or another family member.

Question #5	Can we put special items in their cremation casket?
Answer:	It depends upon what you mean as "special", but we do our best to accommodate the wishes of surviving family members. Most commonly, families will ask to place notes, children's drawings, or other personal messages of love; but we've certainly had some unusual requests (such as the inclusion of a cherished pet's collar or treasured keepsake). We encourage you to speak with your funeral director to learn the regulations of the specific crematory responsible for your loved one's cremation.

Question #6	How long will it take to cremate my family member?
Answer:	Usually it takes 2 - 2 1/2 hours for the process. A cool-down period follows, and then the cremated remains are processed for a uniform appearance.

Question #7	What should I do with my loved one's ashes?
Answer:	There may come a time when you know exactly what you'd like to do. Be patient; the right way to care for them will surface in time. After all, there are a lot of options: scattering them on land or sea and you can also use the cremated remains in keepsake jewelry or to create meaningful pieces of art. As we said, there is no have-to-do; there's only a want-to-do,

Question #8	Can I purchase an urn from another source, or must I buy one from you?
Answer:	The FTC's Funeral Rule guides funeral directors in the ethical and fair presentation of funeral service options. The purchase of a cremation urn (or a casket, for that matter) from a second or third party sources is one of the rights it guarantees. Your funeral director cannot prevent you from, nor can they charge you an extra fee for, the purchase of a third-party cremation urn. And they cannot demand you are present for its delivery to the funeral home

Question #9	Can we arrange to bury their ashes on cemetery grounds?
Answer:	Yes, you can. The burial can be in-ground, or your loved one's cremation urn can be placed in a columbarium niche. Speak with your funeral director to learn more about your specific cremation burial options.

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Heritage Memorial Chapel Funeral Home

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Frequently Asked Questions